Terms & Conditions

1. Company details

RASAH SOLUTIONS LTD

Legal address: 75 Coldharbour Lane, Hayes, England, UB3 3EF

Main email: texttous@rasah-solutions.co.uk

Phone: +44 20 8144 3942

Director / contact person: Mr Rizwan Abbas Shah

2. Website use

This website is provided for general business information and commercial enquiry purposes. Visitors must not misuse the website, attempt to interfere with its operation, submit unlawful material, or use the site in a way that could damage the company, its systems, or other users.

3. Nature of the services

The company provides IT services and management consultancy support, which may include operational review, workflow design, project coordination, reporting support, documentation work, digital tooling support, and related advisory or implementation services. The precise scope of any work is determined only by written agreement.

4. Enquiries and quotations

Any information on the website about services, timelines, or pricing is for general guidance unless expressly confirmed in writing. A quotation or proposal remains subject to scope, availability, timing, assumptions, and any additional requirements identified during review. No contract is formed simply because an enquiry is sent or a conversation takes place.

5. Project scope and change control

Work is carried out according to the scope, assumptions, deliverables, and timetable agreed in writing. If the client requests changes, additional work, expanded access, extra meetings, or materially different deliverables, the company may revise fees, timelines, or delivery terms accordingly.

6. Fees and payment

Fees may be structured as fixed-price work, milestone-based work, time-based support, or monthly retainers depending on the assignment. Unless a separate written agreement states otherwise, invoices are due within the payment term shown on the invoice. The company may pause or defer work where overdue payment materially affects delivery.

7. Client responsibilities

• Provide accurate information, timely feedback, and access needed for the agreed work.
• Ensure internal stakeholders are available when client decisions or approvals are required.
• Review deliverables within a reasonable period and raise issues promptly.
• Maintain appropriate backups and internal controls for the client’s own business systems and records.

8. On-site work

Services are remote by default unless otherwise agreed in writing. Where on-site attendance is requested or considered necessary, visits are arranged separately and by appointment only. Travel time, travel cost, or related expenses may be charged where applicable and will be confirmed in advance.

9. Intellectual property

Unless otherwise agreed in writing, pre-existing methods, templates, materials, frameworks, and know-how remain the property of the company or the relevant rights holder. On payment of agreed fees, the client may use final deliverables provided for the client’s internal business use, subject to any stated licence limits or third-party restrictions.

10. Confidentiality

Both parties are expected to treat non-public business information shared during an engagement as confidential, except where disclosure is required by law, necessary for professional advice, or reasonably required for service delivery using appropriate third-party tools and advisers.

11. Warranties and limitation of liability

The company will use reasonable skill and care in providing services. However, no service can guarantee a specific commercial result, uninterrupted third-party system performance, or elimination of every operational issue. To the fullest extent permitted by law, the company is not liable for indirect loss, loss of profits, loss of data, loss of opportunity, or consequential loss.

Where liability cannot be excluded, the company’s aggregate liability in relation to a specific engagement is limited to the fees paid for that engagement, except in cases where the law does not permit such limitation.

12. Delays outside reasonable control

The company is not responsible for delay or failure caused by events outside reasonable control, including infrastructure failures, utility issues, third-party service outages, illness, access delays, cybersecurity incidents affecting external providers, or similar operational disruptions.

13. Termination

Either party may end a proposed or active engagement in accordance with the written terms agreed for that assignment. The company may charge for work completed, time committed, or non-cancellable costs incurred up to the termination point. Any clauses that should reasonably continue after termination, including payment, confidentiality, and liability provisions, remain in force.

14. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction unless a different forum is expressly agreed in writing.

15. Contact

Questions about these terms may be sent to texttous@rasah-solutions.co.uk.

Last reviewed: 19 March 2026.